engaging with clients and staff alike to ensure delivery of customer-focused services, quality assurance and measurable efficiencies and effectiveness of operations.

Prior to starting the company, Mary Lou spent over 30 years at executive, managerial and operational levels in federal human capital and human resources management.  She was a Senior Executive at the U.S. Office of Personnel Management (OPM), leading major agency and governmentwide initiatives including establishment of OPM’s reimbursable services, downsizing and privatization of key functions, design and implementation of competency data modeling, creation of the federal workforce planning model, and development of technology applications and programs  – all still in use today.

Mary Lou also held progressively responsible management positions at the Department of Labor, the Department of Agriculture and the General Accounting Office (now known as the Government Accountability Office). Her experience covers all administrative areas with significant emphasis in HR policy and operational work, defining her as a leading expert in that field.  Mary Lou is a member of several professional organizations and has served at times on workgroups or boards advancing organizational goals and programs. Her awards include the Presidential Rank Award for Distinguished Executive Service (the highest award for Senior Executive Service members), OPM’s Distinguished Executive Service Award, the International Personnel Management Association-HR’s Leading Edge Award, and University of Maryland Alumni Achievement recognition.